Purchases are fulfilled by the individual creator whose page you bought from. Cre8rHub Technologies Private Limited operates the platform and processes the payment. This policy sets the baseline that applies to every purchase; a creator may offer terms more generous than this, but not less.
Digital goods — files, templates, eBooks, and downloadable course material — are delivered immediately on payment and cannot be returned once accessed. Because of this, digital purchases are generally non-refundable once the download link has been used.
You are entitled to a full refund where:
Recurring memberships can be cancelled at any time and take effect at the end of the billing period already paid for. We do not pro-rate part-used periods. Cancelling stops future charges; it does not refund past ones.
For a course, a refund may be requested within 7 days of purchase provided no more than 25% of the material has been accessed.
A booked session may be cancelled for a full refund up to 24 hours before the scheduled start. Inside 24 hours, refunds are at the creator's discretion. If the creator fails to attend, you receive a full refund.
Where a creator ships a physical item, you may request a return within 7 days of delivery if the item arrives damaged, faulty, or materially different from its description. Return shipping for a faulty item is borne by the creator. See our Shipping Policy for delivery timelines.
A pre-order reservation may be cancelled for a full refund at any point before the product is released. If a creator cancels a launch or does not deliver by the stated date, all reservations are refunded in full.
Email support@cre8rhub.net from the address used for the purchase, with your order number and the reason for the request. Your order number is in the confirmation email.
We acknowledge requests within 2 business days and decide within 7 business days. Where we need input from the creator, we will say so.
Approved refunds are returned to the original payment method. We initiate the refund within 3 business days of approval. Your bank or card issuer then typically takes 5 to 7 business days to post it — that part is outside our control.
We do not refund to a different account, card, or person than the one charged.
If you believe a charge is wrong, please contact us before raising a chargeback with your bank. A chargeback can take several weeks to resolve and typically suspends the creator's access to those funds for the duration; a direct request is almost always faster for you.
If you are unhappy with a refund decision, write to our Grievance Officer at legal@cre8rhub.net. We respond within 30 days, in line with the Consumer Protection (E-Commerce) Rules, 2020.
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